Refund & Exchange Policy

At MacBreen, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order if:

• You received the wrong product.
• The product arrived damaged or leaking.
• You received an expired product.
• The item is unopened, unused, and in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used skincare products.
• Products damaged due to misuse or improper storage.
• Items purchased on clearance or special promotions (unless damaged or incorrect).

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–7 business days.
• The refund will be issued using the original payment method or bank transfer, depending on your payment option.

Exchange Process

If your product is damaged, defective, or incorrect, we will replace it at no additional cost. Please contact us within 48 hours of delivery and provide:

• Your order number.
• Clear photos or a short video of the product.
• A brief description of the issue.

Shipping Costs

• If the mistake is on our side (wrong, damaged, or defective product), we will cover the return shipping charges.
• If the return is due to a change of mind, the customer is responsible for the shipping cost.

Contact Us

If you have any questions regarding returns or refunds, feel free to contact our customer support team.

Email: contact@macbreen.com
Response Time: Within 24 business hours